As a service company, guided by the service motto “Customer First Service Foremost”, Sichuan Telecom is committed to improving service quality for the broad mass of people’s good. While dealing with the difficulties in development and reform, Sichuan Telecom upgrades its total service level and service quality.

　　By the end of 2002, the average service open time for installing, transferring and repair have been reduced to 8.57 days, 7.99 days and 10.71 days respectively. The on-time processing rate has been raised to more than 98%, and the complain-solving time has been reduced to 1.45 days. The complain-solving satisfaction rate reaches 97.3%, and the reasonable complain rate is 0.0039%. The service index mentioned before have reached or even surpassed the average standards set by China Telecom Group. Graded by professional consulting agents, the customer satisfaction rate of Sichuan Telecom was 98.9% in 2002. There was no accusation of Sichuan Telecom recorded by the MII in 2002.